Privacy Policy
Effective date: November 9, 2026
1. Introduction
Shanley Ten Eyck, LLC ("we", "our", or "us") operates the website at https://www.shanleyteneyck.com/. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services.
2. Scope of This Policy
This Privacy Policy applies to all personal information collected through https://www.shanleyteneyck.com/ and any related applications, services, APIs, or communications provided by Shanley Ten Eyck, LLC. It does not apply to third-party websites, products, or services even if they are linked from our platform. By using our services you acknowledge that you have read and understood this policy.
3. Information We Collect
We may collect the following categories of information: Full name, Email address, IP address, Device information, Usage data.
4. How We Use Information
We use personal information to:
- provide, maintain, and improve our services;
- respond to support requests and communicate about the service;
- secure the platform and detect fraud or abuse;
- comply with legal obligations;
- send marketing and product update communications where permitted by law;
- understand usage patterns and improve product performance through analytics;
5. Cookies and Tracking
We use cookies and similar technologies to keep users signed in, remember preferences, and improve site performance. We also use analytics tools to understand feature usage and performance trends.
6. Third-Party Service Providers
We work with trusted service providers to operate the platform. Current providers may include: We use trusted third-party service providers to support our operations, such as hosting, analytics, and communications. These providers may process personal information on our behalf subject to contractual and legal safeguards.. These providers may process personal information on our behalf subject to contractual and legal safeguards.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy; it is then securely deleted or anonymised.
8. Children's Privacy
Our service may be accessed by or offered to minors. We do not knowingly collect personal information from children in violation of applicable law. Where consent is required for a child, we will seek consent from a parent or legal guardian and take reasonable steps to verify that consent where required.
If you believe a child has provided personal information unlawfully, contact us so that we can review and delete the information where appropriate.
9. Your Privacy Rights
Depending on where you are located and the laws that apply, you may have the right to:
- Right of Access: request a copy of the personal information we hold about you;
- Right to Rectification: request correction of inaccurate or incomplete information;
- Right to Erasure: request deletion of personal information, subject to legal exceptions;
- Right to Data Portability: receive a machine-readable copy of your data where applicable;
- Right to Object: object to processing based on legitimate interests or direct marketing;
- Right to Restriction: request that we limit how we process your information in certain circumstances;
- Right to Withdraw Consent: withdraw consent at any time where we rely on consent as our legal basis;
How to exercise your rights: You may submit a Data Subject Access Request (DSAR) or any other privacy request by emailing us at shanley@shanleyteneyck.com. We will acknowledge your request within 5 business days and provide a substantive response within 30 days of receipt (or such shorter period as required by applicable law). In complex cases we may extend this by a further 60 days and will notify you accordingly.
10. Legal Basis and Jurisdiction
We process personal information in accordance with applicable privacy laws in United States. The table below sets out the legal basis we rely on for each category of processing activity:
| Processing activity | Legal basis |
|---|---|
| Account creation and core service delivery | Contract performance: processing is necessary to perform our agreement with you |
| Transaction records and regulatory compliance | Legal obligation: processing is required to meet applicable legal requirements |
| Security monitoring, fraud prevention, and abuse detection | Legitimate interests: we have a legitimate interest in keeping the service and our users secure |
| Platform analytics and product improvement | Legitimate interests: we have a legitimate interest in understanding how the service is used; anonymised or aggregated data is used where possible |
| Marketing and promotional communications | Consent: we only send marketing emails where you have opted in; you may withdraw consent at any time |
Privacy contact: We have not appointed a formal DPO but have designated a responsible person to oversee privacy compliance. All privacy enquiries should be directed to the contact address in Section 13.
11. Security
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
12. International Transfers
If personal information is transferred across borders, we take steps to ensure the information receives an adequate level of protection under applicable law.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us:
- Email:shanley@shanleyteneyck.com
- Postal address: Dallas, Texas
- Privacy requests:shanley@shanleyteneyck.com
We aim to respond to all privacy enquiries within 5 business days.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and provide notice where required.
Annex A. Jurisdiction-Specific Privacy Disclosures
The following provisions supplement this Privacy Policy and apply where the relevant law governs your relationship with us.
California (CCPA / CPRA)
California residents have the following rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (Cal. Civ. Code §§ 1798.100 to 1798.199):
- Right to Know what personal information we collect, the sources, the purposes, and the categories of third parties to whom it is disclosed (12-month look-back, extendable to longer with verification).
- Right to Delete personal information we have collected, subject to enumerated exceptions in § 1798.105(d).
- Right to Correct inaccurate personal information.
- Right to Opt Out of Sale or Sharing of personal information for cross-context behavioral advertising. We honor the Global Privacy Control (GPC) signal as a valid opt-out request.
- Right to Limit Use of Sensitive Personal Information (§ 1798.121), including precise geolocation, government IDs, financial credentials, genetic/biometric data, racial or ethnic origin, religious beliefs, sex life or sexual orientation, and content of mail/email/text messages not addressed to us.
- Right to Non-Discrimination for exercising privacy rights (§ 1798.125).
- Right to opt out of automated decision-making (forthcoming under CCPA Regs, Article 11 ADMT rules) where applicable.
You may submit a verifiable consumer request via shanley@shanleyteneyck.com, or by emailing "Do Not Sell or Share My Personal Information" to shanley@shanleyteneyck.com. We respond within 45 days (extendable by 45 with notice). Authorized agents may act on your behalf with written authorization.
Categories of personal information collected and disclosed are described in Sections 3 and 4 above.
Other U.S. State Privacy Laws
Residents of states with comprehensive privacy laws, including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa, Tennessee, Indiana, Florida (FDBR), Delaware, New Jersey, New Hampshire, Minnesota, and Maryland, have the right to access, correct, delete, port, and opt out of targeted advertising, sale, and certain profiling. To exercise these rights, contact shanley@shanleyteneyck.com or visit our privacy request page. We respond within 45 days as required by law and honor authorized agent requests.
CalOPPA (California Online Privacy Protection Act)
Pursuant to Cal. Bus. & Prof. Code §§ 22575 to 22579, this Privacy Policy is conspicuously posted on our website. We notify users of material changes by updating the effective date. We disclose how we respond to Do Not Track ("DNT") browser signals: at present, no industry-standard interpretation of DNT exists, but we do honor the Global Privacy Control (GPC) signal as an opt-out of sale/sharing under CCPA/CPRA.
COPPA (Children Under 13, United States)
We comply with the Children's Online Privacy Protection Act (15 U.S.C. §§ 6501 to 6506) and the FTC's COPPA Rule (16 CFR Part 312). We post a separate notice describing what information we collect from children under 13, obtain verifiable parental consent before collection (via methods approved in 16 CFR § 312.5(b)), give parents the right to review and delete their child's information, and limit collection to what is reasonably necessary for the activity.
Data Breach Notification
If a personal-data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and notify affected individuals without undue delay where required by applicable breach-notification law (including U.S. state breach laws, Australia's NDB scheme, PIPEDA breach reporting, and LGPD Article 48).
Sub-Processors
We engage the following categories of sub-processors to provide the Service: cloud hosting, transactional email, payment processing, customer support, analytics, error monitoring, and security services. Each sub-processor is bound by a written contract requiring confidentiality, security, and processing only on our documented instructions, including the GDPR Article 28 / UK GDPR / LGPD Article 39 requirements. Current sub-processors include: We use trusted third-party service providers to support our operations, such as hosting, analytics, and communications. These providers may process personal information on our behalf subject to contractual and legal safeguards.. We provide reasonable advance notice of new sub-processors where required by enterprise customer DPAs.
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